To sign out, go to Outlook.com. Select your account initials or account picture at the top corner of your Inbox. Select Sign out. Tips: If you don't see your picture at the top of screen, check to see if ad blocking is turned on. Sometimes this prevents the picture from showing. If you don't see see Profile or Account options, you can access ...

Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.

You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

How to redeem a gift card or download code in Windows. Open the Microsoft Store app below. Microsoft Store. Select your personal icon at the top of the app and then select Redeem code or gift cards. Enter the 25-character code, and then select Redeem. Don’t worry about hyphens, the system takes care of those for you.

On your PC, press the Start button , then select Settings > Devices (on Windows 11: Settings > Bluetooth & devices). Choose Add Bluetooth or other device (on Windows 11: Add device), then select Everything else.

Set up the Authenticator app. After you install the Authenticator app, follow the steps below to add your account: Open the Authenticator app. Select (+) in the upper right corner. Point your camera at the QR code or follow the instructions provided in your account settings. After your account appears in your Authenticator app, you can use the ...

Windows 11 Windows 10. If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key. Where can I find my BitLocker recovery key?

Windows 7. Windows 8.1. Windows 10 (Then select Download now.) Windows 11 (Then select Download now .) Important: Back up your files before you install or reinstall Windows on your PC. Learn how. To create the installation media, here's what you'll need: A PC with a reliable internet connection.

Windows 10. This article applies if you’ve recently made changes to your device hardware and are trying to upgrade to Windows 11. Hardware changes might affect your upgrade eligibility, though you’ll need to take a few steps to see your updated eligibility in Settings.